FAQ
Frequently Asked Questions – Sin and Silk
🔒 Is your packaging discreet?
Yes! All Sin and Silk orders are shipped in plain, unbranded packaging with no logos or references to our company or the contents. Your privacy is our priority—from checkout to delivery.
📦 How long does shipping take?
Orders are processed within 1–2 business days, and shipping times depend on your location. All packages are sent via Canada Post, and you’ll receive a tracking number once your order ships. Free shipping is available on qualifying orders—this will be automatically applied at checkout.
💳 What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. All transactions are securely processed and will appear discreetly on your billing statement.
🚫 Can I return a product?
Due to health and hygiene standards, most products are final sale. We do not accept returns on used items, clothing, lubricants, or anything not in its original sealed packaging.
If your item is defective, we’re happy to provide a replacement or store credit. Contact us within 4 days of receiving your order to request a return authorization.
❓How do I know which toy is right for me?
We’ve created detailed product descriptions and curated categories to help guide you. Whether you're shopping for vibrators, couples’ toys, anal play, or kink gear, you’ll find recommendations, features, and sizing info on each product page. Still unsure? Reach out—we’re happy to help you choose discreetly and respectfully.
🌈 Is Sin and Silk inclusive?
Absolutely. Sin and Silk proudly serves the LGBTQ+ community and people of all genders and identities. Our collection is curated to support pleasure, exploration, and self-expression for everyone.
🧼 How do I clean my toy?
We recommend using a toy-safe cleaner or warm water and mild soap after each use. Always check the material (silicone, glass, metal, etc.) and follow specific care instructions on the product page to keep your toys in great condition.
🛍 Can I buy a gift for someone?
Of course! Sex toys make exceptional gifts. You can ship directly to your recipient with discreet packaging and leave out any billing details. Looking for recommendations? Try our Gift Guide or contact us for personalized suggestions.